Online Support

Have a question? Please feel free to contact us and we’ll get right back to you.

Privacy Policy

51online is commitment to best practice in all areas of its activities, extends to respecting and safeguarding the personal information of our customers. Our privacy policy adheres to the National Privacy Principles of the Commonwealth Privacy Act 1988 (Privacy Act).


Collecting Information


All information collected by 51online is solely for the purpose of providing services to you. Typically, we will obtain personal information from you, this will include details such as your name address and contact details, information that is necessary for us to complete you online purchase.


Use and Disclosure of Information


We use the information we collect for the purpose disclosed at the time of collection or otherwise as set out in this Privacy Statement. We will not use your personal information for any other purpose without first seeking your consent, unless authorised or required by law. Generally we will only use and disclose your personal information:

  • To establish and maintain your relationship as a customer of 51online;
  • To provide the products and services you have requested from 51online;
  • To administer and manage those products and services;
  • To respond to your email;
  • For direct marketing by email, specials on products or services you have shown interest in.


If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further marketing communications. If you at any time receive any communication from 51online that you would not like to receive, please contact us and we will remove your name from our mailing list.


Cookies and how they used


Cookies are small files which can be placed onto your computer’s hard drive, once permission has been given. There are numerous benefits to having cookies placed on your hard drive. If you have accepted, cookies are used to identify when you visit a particular site, as well as analyse web traffic. Cookies also facilitate a more personal web experience, allowing web applications to gather information about your personal preferences, and respond to you as an individual.

For more information on cookies you can visit the following website

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

You have the choice of whether or not to accept cookies. For your information, the majority of web browsers accept cookies. You can decline cookies within your web browser settings if necessary. However, doing so will not give you full functionality of the website. If you accept cookies, we are able to monitor which pages our visitors find useful. This provides us information to be used for a better user experience. We do not have access to your computer or any other information about you through the use of cookies.


This website uses the following cookies:


Google Analytics: This cookie allows us to see information on user website activities including, but not limited to page views, source and time spent on website. The information is depersonalised and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy. Using Google Analytics we can see what content is popular on our website, and strive to give you more of the things you enjoy reading and watching.
Google AdWords: Using Google AdWords code we are able to see which pages helped lead to contact form submissions. This allows us to make better use of our paid search budget.
DoubleClick: We use remarketing codes to log when users view specific pages, allowing us to provide targeted advertising in the future




Some of our hyperlinks will direct you away from our site. 51online is not responsible for the privacy practices of other sites and we encourage you to read their privacy statements.


Accuracy of Information


51online takes all steps to ensure the information it retains is accurate and up to date. If any information is incorrect, please contact us immediately and we will promptly correct it. All information 51online holds is protected in a secure environment. Computer database information is protected by firewalls and also requires password access. 51online cannot accept responsibility for the security of information you send to or receive from us over the internet or for any unauthorised access or use of that information.



Changes to this Privacy Policy


It may be necessary for us to review and revise our Privacy Policy from time to time.




The information provided within the 51online website has been prepared solely to assist you in evaluating the many benefits of purchasing and taking discussions with the company further. The information has been prepared in good faith with due care by 51online


Contact us


If you would like any further information, or have any queries, problems or complaints in relation to this Privacy Policy or our information handling practices in general, please contact us at

Subscribe to our Newsletter: