Online Support


Have a question? Please feel free to contact us and we’ll get right back to you.










FAQ

Are the items available for sale genuine?

Yes, 51online is owned and operated by Studio 51 Hair Design, we are an official authorised stockist of all the items for sale on our website.

Are you an authorised stockist?

51online is an official authorised stockist of the brands available on our website, purchased from authorised Australian suppliers.

Where are your items shipped from?

We ship from our salon in Doncaster East, Victoria 3109.

Can I collect my item in person?

Certainly, simply add a note to us in  checkout. Items need to be fully paid for before a pick- up can be arranged.

Is there a warranty on my electrical purchase?

All of our electrical items are covered by Australian manufactures warranty.

ghd stylers have a 2 warranty, ghd hairdryers have a 12 month warranty.

Bio Ionic have a 12 month warranty.

How much does postage cost?

Free standard shipping for orders over $59.00

 

**Standard shipping $6.90 most domestic orders are received within 3-5 days, but please allow up to 7 business days for delivery.

 

***Express shipping $9.90 most express deliveries are received within 1-2 days, please allow up to 4 business days.

Do you ship internationally?

We ship to New Zealand, Pricing starts from $15.00.

Is it safe to purchase from the online store?

Yes, purchasing from our online store is extremely safe and secure. Our website uses Secure Socket Layering (SSL), an encryption technology that ensures safe internet transmission of your personal information. We do not store your credit card details nor do we share your personal information with any third party.   

Need further assistance?

Please feel free to contact us.





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